1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Contact number
- Email address
- Postal address
- Government ID (as per legal check-in requirements)
- Payment details (processed securely through trusted third-party providers)
1.2 Booking & Stay Information
- Property, room category and stay dates
- Number of guests
- Special requests and preferences
- Booking and payment references
1.3 Technical Information
- IP address
- Browser type and version
- Device details
- Location (with consent)
- Cookies (see Section 6)
2. How We Use Your Information
- Process your bookings and payments
- Provide personalised hospitality services
- Communicate offers and updates (if opted-in)
- Respond to inquiries or customer support requests
- Improve our website, services, and guest experiences
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share limited information with:
- Authorized third-party service providers (e.g., payment processors, IT support)
- Government authorities when required by law
- Other Gokulam Group entities (to enhance your service experience)
4. Data Security
We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is completely secure. We recommend exercising caution when sharing sensitive information online.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct or update your data
- Withdraw consent for marketing communications
- Request data deletion (where legally applicable)
To exercise these rights, please contact us at crs@gokulamhotels.com.
6. Cookies & Tracking Technologies
We use cookies to:
- Enhance website performance
- Analyse user traffic
- Remember your preferences
You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review it periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Gokulam Hotels (India) Pvt Ltd
2nd Floor, Gokulam Sabari Building, Sastha Temple Road,
Kaloor, Ernakulam, Kerala 682017
Email: crs@gokulamhotels.com, sales@gokulamhotels.com, chs@gokulamhotels.com