Gokulam Hotels
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    Guest Policies · Terms

    Terms & Conditions

    Gokulam Hotels (India) Pvt Ltd · Last updated: October 2026

    This website is owned and operated by Gokulam Hotels & Resorts and is intended to provide general information about the company, its properties, services, and associated businesses. Accessing and using this website constitutes acceptance of these terms.

    1. Use of this Website

    While every effort is made to ensure the accuracy of the information provided, users are advised to verify all details directly with Gokulam Hotels & Resorts before acting upon them. Gokulam Hotels & Resorts shall not be liable for any actions taken based on the information contained herein.

    2. Intellectual Property & Trademarks

    All content on this website, including text, graphics, logos, images, photographs, designs, software and other materials, is protected by applicable copyright and intellectual property laws. No material may be reproduced, modified, distributed, transmitted, displayed or otherwise used without the prior written consent of Gokulam Hotels & Resorts.

    The Gokulam Hotels & Resorts logo and trademarks are proprietary and may not be reproduced or used in any manner without express written permission.

    3. Accuracy of Information

    The information provided on this website is for general informational purposes only and may be updated, modified or removed without prior notice. Gokulam Hotels & Resorts makes no representations or warranties regarding the completeness, accuracy, reliability, suitability or availability of the website or its contents.

    4. Limitation of Liability

    Users access and use this website at their own risk. Gokulam Hotels & Resorts shall not be liable for any direct, indirect, incidental, consequential, special or punitive damages arising from the use of, or inability to use, this website or any linked third-party websites.

    5. External Links

    Links to external websites are provided solely for convenience. Gokulam Hotels & Resorts does not endorse and is not responsible for the content, accuracy or privacy practices of any external websites.

    6. Prohibited Use

    Users shall not use this website for any unlawful, fraudulent, harmful or unauthorized purpose. Any misuse of the website may result in restricted access and appropriate legal action.

    7. Copyright Notice

    All content and materials appearing on this website are the property of Gokulam Hotels & Resorts and are protected by applicable copyright laws. Unauthorized reproduction, distribution, or use of any content is strictly prohibited and may result in legal action.

    8. Reservation, Amendment & Cancellation

    • Reservation confirmations, amendments, cancellations and retention charges shall be governed by the applicable policies communicated at the time of booking. Seasonal policies, group booking terms and special event restrictions may vary by property and booking period.
    • See our Cancellation Policy and Refund Policy.
    • For reservation assistance, contact the Central Reservations Team at crs@gokulamhotels.com.

    9. Changes to these Terms

    Gokulam Hotels & Resorts reserves the right to amend these Terms & Conditions at any time without prior notice. Continued use of the website following any modifications shall constitute acceptance of the revised terms.

    Grievance & Nodal Contact

    Central Reservations, Gokulam, Apeejay House, 3rd Floor, Dr. V. B. Gandhi Marg, Fort, Mumbai 400001, South India, India.
    Email: reservations@gokulamhotels.online · Phone: +91 9584192992
    Grievances are acknowledged within 48 hours and resolved within 30 days as required under the Consumer Protection (E-Commerce) Rules, 2020.